Thank you, Royal Mail.

As you know, I visited EA Guildford last week for the SimCity Preview Event. At the event, we were given mouse mats to take home. I left before we were told we could take them, and so EA sent it to me in the post (which was very kind of them). Royal Mail, a postal courier in the UK, decided that it’d be great to shove it into our letter box (which is a box outside) and to make it fit completely fold the mouse mat in half.

Not impressed. Not at all. Have you ever had anything ruined due to the postal courier? They’ll definitely be hearing from me.


  1. says:

    well they should leave note if they was too large – you should complain directly to them and ask EA for new one i am sure they will sort out

  2. says:

    It will depend on if EA marked the envelope as ‘Do Not Bend’. If not they will assume the contents are not damageable and not accept liability.

    It is a pain though, had it happen several times over the years, and it usually the companies fault for not labelling it correctly.

  3. BeyondSims says:

    Update: EA sent me another mouse mat and put “DO NOT BEND” all over the packaging.

    Royal Mail said they’d have a word with the post man to ensure it doesn’t happen again.

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